🔄 CRM & Customer Retention

Track every customer, re-engage lapsed buyers

100%of inquiries captured as leads

Examples and amounts shown in Nigerian Naira (₦). Available across Africa in your local currency.

The Problem

Customers who bought once and never came back. You didn’t follow up. They forgot about you. You’re spending money acquiring new customers when old ones are right there.

How it works

You message on WhatsApp. Ciniter Hub handles the rest.

9:41
C

Ciniter Hub

online

Show me customers who haven’t bought in 3 months
9:41 AM
47 customers inactive 90+ days. Top 10 by previous spend: Mrs. Obi (₦320K), Chidi Motors (₦280K), Fatima Stores (₦195K)... Send re-engagement message?
9:41 AM
Yes, send to all 47
9:41 AM
Done. “We miss you! New stock just arrived — 10% off your next order this week.” Sent to 47 contacts. I’ll report who replies.
9:41 AM
Message

What just happened

  • You sent a simple message
  • Ciniter Hub understood and acted
  • No app to open, no dashboard to learn
  • Everything logged and tracked automatically

Works on the channel you already use

No new apps. No training. Just WhatsApp — the same tool your staff and customers already have.

What Ciniter Hub does for you

Automatic Lead Capture

  • Every new WhatsApp inquirer becomes a lead record
  • Captures name, phone, what they asked about, date
  • Tags by interest automatically

Customer Tracking

  • “Show me customers who bought in January but haven’t bought since”
  • “Who asked about inverter batteries last week?”
  • “Top 10 customers by order frequency”

Broadcast Campaigns

  • Send promotions to segments — repeat buyers, lapsed buyers, inquiry-only
  • Track who opened, replied, and ordered
  • Re-engagement messages for customers inactive 3+ months

The Math

Real numbers. No fluff.

Without Ciniter Hub

  • Customers who bought once never come back
  • No record of who asked about what
  • Broadcasts sent to everyone (low conversion)
  • Re-engagement requires remembering who to call

With Ciniter Hub

  • Every inquiry auto-captured with context
  • Segmented broadcasts to the right people
  • Lapsed customers identified and re-engaged automatically
  • 30–50% open rate on WhatsApp broadcasts vs 5% on email

A single broadcast to past customers can generate immediate same-week revenue.

Cost Comparison

What you'd pay for staff vs what Ciniter Hub includes.

Role / CostWithout HubWith HubSaving
CRM software + admin₦50K–100K/moHandled by system100%
Lost repeat revenue (no follow-up)VariesRecovered—

Who it's for

Any business with repeat customersCommon

Retention is cheaper than acquisition

Service businessesCommon

Follow-ups drive repeat bookings

Retail with customer listsCommon

Broadcasts convert immediately

DistributorsRelevant

Need to track dealer relationships

Works even better with

Combine solutions for maximum impact.

WhatsApp Automation

Answer every message, take orders, collect payments — 24/7

Payment Collection & Debt Recovery

Send invoices, auto-follow-up, get paid faster

E-Commerce Storefront

Run a WhatsApp-first online shop

Ready to stop doing this manually?

Start with CRM & Customer Retention today. No setup fees. Cancel anytime.

Get startedExplore other solutions